Effective Date: October 22, 2025

1. Introduction

Welcome to Mount Everest Go. We are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services or interact with our website, https://mounteverestgo.com.

Our services as a trekking and adventure travel company require us to collect certain personal data to ensure your safety and provide you with a seamless experience. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, gender, date of birth, nationality, and passport details (including a scanned copy for permits).
• Contact Information: Email address, phone number, mailing address, and emergency contact details.
• Booking and Travel Information: Details of the trips you book with us, flight itineraries, travel insurance information, and dietary requirements.
• Health and Medical Information: To ensure your safety on our treks and climbs, we may ask for relevant medical history, pre-existing conditions, allergies, and physical fitness information. This sensitive information is treated with the utmost confidentiality.
• Payment Information: Billing details and payment information. Please note that we use secure third-party payment processors, and we do not store your full credit card details on our servers.
• Communications: Records of your correspondence with us, including emails, contact form submissions, and reviews or testimonials you provide.
• Technical Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited).

3. How We Use Your Information

Your personal information is used for the following purposes:

• To Provide Our Services: To process your bookings, arrange trekking permits, book domestic flights and accommodations, and manage all logistical aspects of your trip.
• To Ensure Your Safety: To assess your fitness for a chosen trip and to provide our guides and emergency services with critical health information if needed.
• To Communicate With You: To send booking confirmations, pre-trip information, updates, and to respond to your inquiries.
• To Process Payments: To manage transactions for our services.
• For Marketing Purposes: To send you newsletters, promotional offers, and information about new trips, only if you have opted-in to receive such communications. You can unsubscribe at any time.
• To Comply with Legal Obligations: To meet the requirements of government authorities in Nepal, such as for trekking permits and national park entries.
• To Improve Our Website and Services: To analyze website usage and feedback to enhance the user experience.

4. How We Share Your Information

We do not sell your personal information. We only share your data with the following parties when necessary to deliver our services:

• Third-Party Service Providers: Hotels, airlines, and local partners who provide services for your trip.
• Government Authorities of Nepal: For the purpose of obtaining mandatory trekking permits, national park entry permits, and other legal requirements.
• Our Staff and Guides: Relevant information (especially health and dietary needs) is shared with our on-the-ground team to ensure your safety and well-being.
• Insurance Providers and Medical Personnel: In the event of a medical emergency.

We ensure that all third parties with whom we share your data have adequate security measures in place to protect it.

5. Data Security

We are committed to protecting your information. We have implemented appropriate technical and organizational security measures, including SSL encryption for our website, to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal data, subject to our legal and contractual obligations.
• Right to Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

8. Cookies

Our website uses “cookies” to enhance your browsing experience. Cookies are small files placed on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Mount Everest Go [Nurshing Chowk., Thamel, Kathmandu, Nepal

Email: privacy@mounteverestgo.com